Lead Project Group Manager - Regional Services ROI

12 Month Fixed Term Contract

€61,701.00 per Annum

Hours: Five days per week (35 hours), normally Monday - Friday. Some work during evenings and weekends will be required and time off in lieu applies for extra hours worked. On call duties will be required.

In conjunction with the Senior Services Manager (SSM) for Regions, the Lead Project Group Manager will be responsible for the operational management and development of the range of Depaul designated services and to ensure the effective and efficient delivery of the services provided. In addition, the Lead PGM will assist in the strategic and operational development and management of current and future services within Regional ROI portfolio of services.

MAIN TASKS AND RESPONSIBILITIES:

1. PROJECT MANAGEMENT - Depaul group of Services

1.1. To establish and provide support to the services staff teams and volunteers. To ensure the regular supervision of staff.

1.2. To facilitate and maintain a healthy Local management team and to directly line manage other members of the management team.

1.3. To be responsible for, and where relevant be involved in, the recruitment, induction, probationary assessments and appraisals of project staff in line with the organisation’s policy standards. To ensure that these staff are being managed effectively.

1.4. To assess the training and development needs of staff and to develop training opportunities for them in line with good practice standards.

1.5. To attend and, when required, to facilitate services staff meetings and review days, as appropriate.

1.6. To ensure there is adequate cover on the staff and LMT rota at all times.

1.7. To ensure the recruitment, supervision and support to relief / locum workers.

1.8. To be involved in a year planning process for the services and to support the services through internal and external audit and evaluation processes.

1.9. To ensure that the services are working well within the context of homeless services, to report to relevant meetings with stakeholders as appropriate and in conjunction with the Senior Services Manager and wider senior management group

1.10. To be willing to be telephoned off duty or called into the services in times of crisis.

2. DESIGNATED BUILDINGS

2.1. To ensure that Health and Safety standards are met within the buildings in accordance with the organisation's Health and Safety policy.

2.2. To be responsible for supporting the facilities team in managing maintenance and repair of the furnishings and fabric of the properties to a high standard and initiating the necessary repairs that may be required.

2.3. To monitor any service contracts relating to the project’s building.

3. DELIVERY OF SERVICE PORTFOLIO

3.1. To ensure that the practical needs of the service users are met. To ensure that all services are delivered to the service users according to the organisation’s policies and Quality Standards Framework.

3.2. To develop and maintain a strong network of supports and healthy working relationships. These include links with appropriate statutory and voluntary agencies.

3.3. To facilitate interagency working, to enable a high level of service is provided to service users in the community and across all services provided, particularly in relation to multiple and pronounced needs.

3.4. To be proactive and maintain links with local community and relevant agencies to ensure the projects are good neighbours.

3.5. According to a continuum of care and support approach, to ensure that service users receive a service appropriate to their choice and needs and where relevant to support service users to maintain their tenancies and where appropriate identify suitable accommodation; supporting individuals in the transition into identified accommodation. To ensure that support plans, relevant needs assessments and key working are core parts of the service delivery, and that they are devised and regularly reviewed in line with Depaul Policies and Procedures and service user’s needs.

3.6. To ensure safe and secure environments are maintained to high standards of care/support.

3.7. To conduct regular Service User surveys each year and feedback to senior services manager.

3.8. To ensure the complaints procedure is well publicised and operated in accordance with the policy.

3.10 To liaise with, and take a positive active role within the local community.

4. SPECIAL RESPONSIBILITIES

This section relates to specific central Service department roles when delegated to do so by Senior Management and in partnership with other equivalent roles.

4.1. To deputise for Senior Services Manager as and when required.

4.2. Senior responsibility of incidents, accidents and risk to Health and Safety and escalating as appropriate in line with organisational expectations.

4.3. To be part senior on call rota.

4.4. Responsible for a number of line reports, including Project Group Managers and Deputy Managers.

4.5. Facilitate and charging internal meetings as required

4.6. Support strategic oversight of one or more services within the thematic structure as agreed.

4.7. To contribute to the overarching services management team in your service area. To contribute to the strategic planning process where directed by senior management.

4.8. To undertake additional areas of responsibility within the services department as required.

4.9. To assume project group management responsibility over more than one service or project as determined by senior management.

4.10. To be involved in the Service department year planning and internal audit process.

4.11. To actively encourage projects, connected to the role, to review their aims and the service they are providing on a regular basis. To assist projects to establish targets and objectives and to do this in conjunction with senior management

4.12. To ensure that project policies and procedures are regularly reviewed and the appropriate measures taken in light of the review or direction from senior management.

4.13. To work with relevant departments (ie: HR, Finance & Corporate Services, Fundraising & Communications) to ensure both qualitative and quantitative information is maintained and communicated to the benefit of the service user group. To assist in the development of service department reports and publications.

4.14. In conjunction with senior management, to ensure that the area management team meets regularly. To attend, and when necessary assist in the facilitation of monthly Project Management Group (PMG) meetings.

4.15. To keep abreast of current and potential new legislation from central and local government that will affect the operation of the organisation’s activities.

4.16. In conjunction with others to deputise on behalf of the senior management in their absence.

4.17. To identify gaps in the overall provision of services for your agreed services.

4.18. To take a lead role (in conjunction with senior management and board) in driving forward the strategic development of agreed services.

4.19. To represent the organisation in any strategic or operational fora, in conjunction with senior management.

5. POLICY IMPLEMENTATION AND DEVELOPMENT

5.1. To develop service delivery policy and good practice in the running of projects which are managed by this post and contribute to development for The Organisation’s service delivery section as a whole.

5.2. In conjunction with senior management, to undertake action regarding any requirements for registration of our projects with identified quality assurance programmes, and to ensure the organisation meets any standards or requirements set.

5.3. To carry out project appraisals for other projects which currently or may in the future exist and report findings to the senior service team. To take a role in ensuring that recommendations for improvements are carried out.

6. FINANCE & CORPORATE SERVICES

6.1. To be responsible for controlling expenditure within designated services in line with budgets.

6.2. Ensure petty cash and finance management procedures are followed and that adequate records are kept and budgets adhered to.

6.3. To ensure that the maximum revenue funding is achieved through the various funding routes and that all necessary monitoring and reports are completed in order to obtain funding. To abide by the organisation’s financial regulations.

7. LIAISON

7.1. To attend Service management team and Project Management Group meetings and other internal or external meetings as required.

7.2. To represent the organisation externally with a wide range of other voluntary agencies, statutory partners and other funders as agreed with senior management.

7.3. To attend training events, conferences and other functions as necessary and as requested.

8. OTHER RESPONSIBILITIES

8.1. To undertake duties and working hours appropriate to the requirements of the post.

8.2. To be available to respond to crisis that may arise in any of the projects that comes under your jurisdiction.

8.3. To participate in the organisational 24/7 On-Call rota.

9. GENERAL RESPONSIBILITIES

9.1. In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner, which meet the strategic aims and objectives of the organisation.

9.2. To participate in regular supervision and annual appraisal, and help in identifying your own job-related development and training needs as well as those that you line manage.

9.3. To ensure that all the organisation’s policies and procedures are being adhered to, particularly those relating to Health and Safety, Code of Practice and Confidentiality.

9.4. To contribute to the effective implementation of the organisations Equal Opportunities Policy as it affects both the Organisation and its work with service users.

9.5. To at all times undertake your role in a professional manner maintaining a high quality standard of work, and to always work in accordance with the aims, values and ethos of the organisation.

9.6. To have a flexible working style to ensure the successful delivery of services by the project.

9.7. Undertake any other duties that may be required which are commensurate with the role.

PERSON REQUIREMENTS:

ESSENTIAL CRITERIA

• A third level qualification (or equivalent) AND at least 3 years’ experience managing a group of services within an Organisation. This experience must include responsibility for the management of staff, budget and strong external agency communication and relationship building.

• At least 5 years’ management experience as above.

• The ability to manage and supervise a team

• The ability to manage a budget

• The ability to respond calmly in a crisis and guide and manage others

• The ability to liaise effectively with Staff, Management, and other service providers and represent the Organisation at a management level

• An understanding of the statutory and voluntary sector resources

available to homeless people

DESIRABLE CRITERIA

• Three years’ management experience working for an Organisation dealing with social exclusion.

• Demonstrable experience of being responsible for or project managing aspects of significant change in an Organisation.

WHY WORK FOR US?

Depaul is a cross border charity supporting some of the most marginalised individuals, couples and families experiencing homelessness. Our mission is to end homelessness and change the lives of those affected by it. Would you like to help us to meet our mission?

We are a values led organisation and aim, at all times, to live and breathe these values in our everyday work. Our values are based on four key principles:

• We celebrate the potential of people

• We put our words into action

• We aim to take a wider role in civil society

• We believe in rights and responsibilities If you choose to work for Depaul we offer:

OUR BENEFITS

Annual Leave Up to 3 years' service: 25 days per year

3 years' up to 5 years' service: 27 days per year

Over 5 years' service: 30 working days per year (Exclusive of bank and statutory holidays)

10 public holidays each year with Good Friday as discretionary day.

Day off and day pay for Christmas Day, St.Stephen's Day, and New Year's Day worked for shift workers.

Non-Shift Workers: Paid day off on public holidays.

Shift Workers: Expected to work on public holidays; receive an additional day of annual leave in lieu.

Non-Rostered Employees: May be entitled to one-fifth of the normal weekly rate of remuneration for the public holiday.

Pension Matched by the employer

Health Assistance Each staff member gets access to a health cash plan so you can claim money back, up to set limits, on a number of treatments. This includes dental, optical, acupuncture and many more. Your children under 16 are also included on the plan.

Life Assurance Four times salary

Maternity /Adoptive Leave 18 weeks full pay

Paternity Leave 2 weeks full pay

Sick Leave Entitlement to sick pay starting from day 1 with level of entitlement increasing with length of service (subject to policy terms)

Employee Assistance Program EAP is a confidential counselling service that provides support to company employees and their family. It is available 24/7, 365 days a year covering; Counselling, legal advice, financial information, career guidance, life coaching, mediation, health information, cancer support, autism support, infertility and pregnancy loss, elder care support, parent coaching and international employee support.

Learning and Development Depaul’s Vision, Mission and Values course, this involves travel to meet the Depaul International family.

Emerging Leaders, supporting workers that would like to develop their leadership skills and to progress to a management role.

Online learning resources within Depaul’s award nominated online learning platform, Moodle. Mandatory training including, MAPA, Health and Safety, Child Protection, Fire Safety, and First Aid

Hybrid/Flexible working DePaul support and embrace Flexible Working, including hybrid working and working from home, in line with the DePaul Working Policy (where appropriate and subject to role requirements and location)

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Lead Project Group Manager - Regional Services