Fundraising and Donor Relations Co-Ordinator

The Care Trust • Full-time • Dublin, Dublin, Ireland • €38k - €43k / year • 5d ago

Purpose of the Role

The Fundraising and Donor Relations Co-Ordinator plays a pivotal role in donor engagement and stewardship and will be responsible for a variety of tasks related to cultivating and maintaining strong donor relationships and maintaining donor records. Advancing efforts to engage donors with The Care Trust’s mission, the role will be responsible for making calls to donors, following up with donors, and managing the logistics and data functions for communications campaigns.

Working alongside the fundraising team the Fundraising and Donor Relations Co-Ordinator will support and implement the overall fundraising strategy, by working across a mix of donor communication channels and retention strategies to maximise donor lifetime value. As part of the fundraising team the postholder will be involved in gathering compelling client impact stories and will have input into the development of the digital and social media strategy. The role will also provide administrative support to organisational meetings.

Key Areas of Accountability

Donor Engagement and Stewardship

· Develop the donor engagement and stewardship programme to include the development of communications resources in conjunction with the Marketing and Lottery Operations Manager.

· Analyse results, interpret trends, and work as part of the team to improve the overall donor engagement and stewardship annual plan to maximise donor relationships and future income.

· Prepare stewardship reports for donors on the use and impact of their gifts.

· Engage directly with donors through telephone calls, letter, newsletter, email and online through social media communications.

· Deliver annual telemarketing campaigns to acknowledge donor support and contribution.

· Develop donor communications campaigns and materials as part of the team, gathering compelling impact stories from Charity Partners.

· Develop donor engagement plans to maximise donor relationships and sustained giving.

Database Coordination

· Maintain the donor database, including checking the accuracy of donor information, updating records, recording donations, generating and modifying donor engagement information and generating fundraising reports.

· Interact on a regular basis with the Finance and Administration Department and reconcile data reports as required.

· Draft and edit donor engagement correspondence, (letters, emails, newsletters) on the database to ensure that donors are acknowledged in a timely and meaningful manner.

· Maintain effective systems for tracking and planning campaigns and support the production of reports on the outcomes of each campaign.

· Assist with data cleansing projects, reporting, and analytics.

Communications

· Input into the development of the digital and social media strategy.

· Assist in the website communications, ensuring the information is up to date and provides accurate information to donors and the general public.

· Handle enquiries through social media, the website email and telephone enquiries.

· Support the development of collateral communications materials for fundraising purposes.

· Assist in the administration of the existing and any new communications platforms.

· Provide excellent customer service and support including responding to incoming donor telephone and electronic queries.

Administration

· Support the coordination of organisational meetings and events

· Support the development of organisational reports and information resources

· Support the effective management of external fundraising and communications suppliers including creative, print and fulfilment providers etc.

· Secure costings and estimates for printing and/or other materials when necessary.

· Carry out other appropriate duties which may be required from time to time.

Qualifications / Experience

Qualifications

· A relevant third level qualification

Essential Experience

· A minimum of 3 years in a communications or customer/donor support role where similar skills were required.

· Proven record of effectively supporting customers/donors on the telephone and through written and online communications.

· Excellent data entry and report generation experience using a CRM or similar.

· Experienced in MS Office applications, including MS Excel, Word, and PowerPoint.

· Strong IT skills in CRM administration.

· Experience in general office administration

· Experience drafting written correspondence to customers/donors.

Desirable Experience

· Experience in similar communications, fundraising or marketing role would be an advantage.

· Has experience of Salesforce CRM.

· Experience of working with social media platforms and websites.

· Report generation and analysis experience.

Core Competencies

· Communications: Strong communication skills, including communicating with a variety of different groups such as donors, fundraising representatives and the general public

· Organisation and Prioritisation: Excellent organisational skills and the ability to assess and prioritise a varied and demanding workload.

· Planning and Project Management: Strong planning and project management skills with excellent attention to detail.

· Relationship Management: Excellent relationship management skills and ability to communicate in all forms (written, verbal, negotiation, presentation skills, etc.)

· Self-Starter: Demonstrated self-starter capable of shifting between front-facing activities, administrative work, and project management

Role benefits:

· 25 days of annual leave

· Hybrid working

· Bike to Work Scheme

· Comprehensive induction and training programme

· Eligible for cover in company’s income continuance and death-in-service schemes

· Inclusion in The Care Trust’s Pension Scheme, along with income protection and death-in-service cover

· Working to empower children and adults to live life to the full

Please also include a cover letter as part of your application. Applications should be emailed to: lisa.murphy@give.ie

This job description is intended as a summary of the primary responsibilities and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or that may be required to do either now or in the future. The Care Trust is an Equal Opportunities Employer.