Case Management Worker
Dublin – Migrant In Reach (12 Month Fixed Term Contract)
Full Time, 9am-5pm (weekends required at times)
35 Hours per week - €37,109.46 per annum
- Role:
The Case Worker will support migrant households accommodated in pre-reception centres.
The goal is to support families and individuals with their basic needs, to deliver ongoing integration support and to identify move on options and resettlement support.
- Key Areas of Responsibility:
- To work with all Service Users to develop good rapport and to deal with difficult or problematic situations in a sensitive manner.
- To employ a case management approach and to liaise with and refer service-users to appropriate agencies and advice services.
- Life Skills – Assessment and Practical Support - Building on existing life skills interventions to empower individuals in a more independent setting.
- To provide information and advice on education, employment opportunities and housing.
- To identify and deliver appropriate support to children and vulnerable adults
- To ensure all quality assurance policies and procedures are adhered to.
- To maintain accurate records, provide statistical information and reports as required by the Manager.
- To ensure confidentiality and professional boundaries are adhered to at all times.
- To work within the organization’s policies and procedures, both at a local and central level.
- To participate actively in supervisions, team meetings, training as required and relevant to the role.
- To represent Depaul at external meetings, with the direction and support of the Line Manager.
- To work creatively and exercise initiative to help the service meet its core objectives and ensure service user’s needs are met
The above list is not exhaustive; additional areas of responsibility may be added over time and flexibility to cover for other staff roles is required from time to time
3: Person Requirements
- Social Studies /Case Management Accredited Qualification (essential)
- At least two years working with service users with complex needs and co-ordinating support plans for service users. (Essential)
- At least one year of regular use of IT systems with a good proficiency in Excel & Word (essential)
- At least one-year work experience of using Cloud applications, such as Salesforce (Desirable)
- Experience of working in liaison with other agencies within the voluntary and statutory sectors (essential)
- A clear understanding of the case management approach (essential)
- Experience in outreach or tenancy sustainment capacity (desirable)
- Experience in working with families (desirable)
- Work experience of working directly with people from different nationalities (desirable)
- Good knowledge about the immigration system, legislation and nationality matters in Ireland
- Knowledge and understanding of Depaul vision mission and values.